Returns & Refunds
We don’t offer Refunds or Returns on Custom Items, We will Replace items that have arrived damaged or broken. If a Change of mind occurs with one of our standard (not custom/personalised) items we will not offer a refund but happy to offer a store credit.
All Items posted are tracked this can make our shipping slightly more expensive but helps to assure items are coming to you! We take no responsibility for how long items take to arrive unfortunately this is out of our hands.
Our turn around time till shipping is 3 – 8 days and 3 – 5 days for pick up (depending on order size)
We ask during this time your remain patient your order is underway!
Custom/Personalised items, if your item is personalised we ask you check spelling carefully! We do not offer returns for mistakes not made by us.
Socials help us we encourage feedback! We also run a tiktok page @ladyspicegifts if you would like your order to be made and packed on our socials feel free to let us know!
Shipping Prices may vary according to Australia Post however Pick up is free! We are located in Redbank Plains.
Refunds are offered if we are unable to fulfil an order or if we find a customer bulling or harassing staff.
Returning an Item if your item arrives damaged or broken you are given a 5 day grace period to being to our attention if outside this period you may not be entitled to a replacement, Items must be returned at buyers expense if a change of mind item must arrive in condition it was send from us.
Pick up items are Monday to Friday between 9.30 – 2.30 or Saturdays between 10.00 – 4.00 items are only held if paid prior, and legally only need to be held for 6 months. Refunds are not provided for non picked up items.